The Ombudsman is an independent officer of the Legislature who investigates complaints from the public about Ontario public sector bodies within his jurisdiction, recommending improvements for governance and resolving individual issues.
The Ombudsman can investigate complaints about Ontario government ministries, corporations, agencies, boards, commissions and tribunals, with some exceptions. The Ombudsman can also investigate complaints about all of Ontario’s municipalities, publicly funded universities and school boards.
York Region Ombudsman
York Regional Council has appointed ADR Chambers Inc. as the Ombudsman for The Regional Municipality of York. The appointment is effective January 1, 2016.
The Ombudsman is an objective office of last resort for members of the public to bring forward unresolved complaints when all other processes have been exhausted. Acting at arm’s length from the Regional Council and the Corporation, the Ombudsman will independently receive, review and investigate complaints, provide periodic updates as a result of investigations and produce an annual report of its activities.